We’ll get you back to work.
Help for SmartBuildOS and the SmartBuildOS Field app for iPhone and iPad — for technicians in the field and for the office running the schedule.
The things people ask first.
If your answer is not here, email us — a real person reads it.
Email support
Tell us your company name, the screen you were on, and what you expected to happen. A screenshot helps.
I downloaded the app but cannot sign in.
SmartBuildOS Field has no self-signup. Your company is set up on the web platform first, and an administrator there invites each person. Sign in with the email address your employer used to invite you — if you have not been invited yet, ask your administrator rather than trying to create an account.
I forgot my password.
Ask your company administrator to reset it for you, or email us and we will help. Your account belongs to your employer's company, so they can always restore access.
What happens when I lose signal on site?
The app keeps working. It shows the jobs it has already loaded, and anything you change — status, notes, photos, checklists, time — is saved on the device and queued. It sends on its own once you have signal again.
Why does the app ask for my location?
So it can stamp arrivals and time entries and show the job map. Positions are recorded at events only — when you start travel, arrive, start or finish a job, or clock in — not tracked continuously.
I clocked in or out at the wrong time.
Open More → My time. Every entry has a Request a correction link that sends the change to your office instead of editing the record silently.
How do I delete my account or my data?
Ask your company administrator, or email us from your work address and we will action it. The company you work for owns the account and the job records in it.
Who do I ask about billing or plans?
Your company administrator manages the subscription from the web platform.